Privacy Policy

At Koru Connections, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information.

If you have any questions, please contact us:

  • Email: kevin@koruconnections.co.uk

  • Post: Security Officer, Koru Connections Limited, Vantage Point House, Silverhills Road, Decoy Industrial Estate, Newton Abbot, Devon, TQ12 5ND.

  • Telephone: 01803 896567

Who are we?

We’re Koru Connections Limited, a company registered in England and Wales (No. 9234390) and a provider of coaching and mentoring services. Our registered address is Vantage Point House, Silverhills Road, Decoy Industrial Estate, Newton Abbot, Devon, TQ12 5ND.

How do we collect your information?

We collect information about you in the following ways:

  • Directly from you, e.g. when you register for services or contact us.

  • Indirectly, e.g. via social media platforms (Facebook, LinkedIn, Instagram).

  • Automatically, e.g. through cookies and analytics tools on our website.

We encourage you to check the privacy policies of third-party platforms you engage with.

What information do we collect?

We may collect and store the following personal data:

  • Name and contact details

  • Date of birth

  • Payment information (processed securely by third parties)

  • IP address, browser type, and device data

  • Information about your website usage

  • Other personal information you voluntarily provide

We do not typically collect sensitive data unless necessary and with your explicit consent.

How and why we use your information

We use your data to:

  • Provide services you’ve requested

  • Process orders or transactions

  • Communicate about updates, services or events

  • Conduct research and improve services

  • Meet legal or contractual obligations

Our legal bases for processing may include:

  • Your consent

  • Fulfilment of a contract

  • Compliance with a legal obligation

  • Protection of vital interests

  • Our legitimate interests, e.g. business development, customer engagement, fraud prevention

How long do we retain your data?

We only retain personal data as long as necessary for the purpose it was collected. Retention periods are guided by legal, tax, and operational requirements. We review these periods regularly.

Who has access to your data?

  • We do not sell or rent your data.

  • We do not share your data with third parties for their own marketing.

  • We may use trusted third-party processors (e.g. payment gateways, IT providers) under contracts that protect your data.

  • We may disclose data where legally required (e.g. court order, fraud prevention).

Your marketing preferences

You have full control over how we contact you for marketing purposes. We only send marketing communications if you have opted in, and you can change your preferences at any time by contacting us.

We maintain a suppression list to ensure we do not contact individuals who have opted out.

Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete data

  • Restrict or object to certain uses of your data

  • Request erasure of your data in some circumstances

  • Receive your data in a portable format

  • Withdraw consent where consent is the basis for processing

To exercise your rights, contact us at kevin@koruconnections.co.uk. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk/concerns.

How we protect your data

We take appropriate technical and organisational steps to protect your information:

  • Encrypted payment processing (128-bit SSL)

  • Secure servers and restricted access

  • Staff and contractor confidentiality agreements

Please note: no data transmission over the internet is 100% secure.

Cookies

We use cookies to enhance your experience on our site. You will be presented with a cookie consent tool to manage your preferences. For more information, view our Cookies Policy.

External websites

Our site may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Always read the privacy policies on other websites you visit.

International data transfers

If your data is transferred outside the UK, we ensure appropriate safeguards (such as the UK International Data Transfer Agreement or adequacy regulations) are in place to protect your rights.

Changes to this policy

We may update this policy from time to time and will publish the most recent version on our website. Significant changes will be highlighted.

This policy was last updated: 12 May 2025